Ultimate Guide to Restaurant Reservations with Troy

In this guide, we’ll take a look at how Troy automates key tasks with AI that has employee-like capabilities and delivers practical benefits for your restaurant, but first:

What is Troy?

Troy is a cutting-edge reservation management platform tailored for restaurants. It uses AI to handle phone calls, manage bookings, answer guest questions, and send texts with confirmations and menu links. This service is available 24/7. Whether guests book online through Troy’s widget or call the restaurant, Troy ensures a smooth, efficient process, giving you complete control over both reservation channels without the hassle.

Benefits of Using Troy

Troy’s automation capabilities save time, improve accuracy, and elevate service quality. Here are five key ways it transforms restaurant operations:

1. Automating Phone Call Handling

• With Troy’s online booking widget, guests can reserve tables directly from your website or social media. The system tracks booking history, sends reminders, and allows easy modifications or cancellations. By automating online reservations, Troy replaces traditional solutions such as Opentable, Resy, etc.

2. Automating Phone Call Handling

• Troy’s AI takes over phone duties, answering calls any time of day or night. It handles reservations, modifications, and questions with precision, then sends confirmation texts and menu links to guests. This frees your staff from juggling phone lines, letting them focus on delivering great in-person service.

3. Optimizing Staff Scheduling

• Troy provides real-time reservation data, giving you a clear picture of expected guest volume, helping you schedule staff efficiently. This ensures your team is ready for peak hours without overstaffing slow ones.

4. Personalizing Guest Interactions

• Troy’s AI remembers repeat guests by linking their phone numbers or booking history to their preferences. It sends tailored confirmation texts, creating a personal touch that builds loyalty. Your callers become regulars. AI handles the details, so your staff can shine in face-to-face moments.

5. Reducing No-Shows with Automation

• No-shows hurt revenue, but Troy fights back with automated reminders sent via text. Guests can also modify or cancel bookings easily through the AI, reducing last-minute drop-offs. This keeps your tables turning and your bottom line strong.

Why You Need an Online Reservation System

Today’s guests expect convenience, and an online reservation system delivers it while saving you time. Troy goes beyond basic online booking by adding AI phone call handling, covering all your reservation needs. Guests can:

Book online anytime using Troy’s widget on your website or social channels.

Call and have the AI manage their reservation seamlessly.

Get automated confirmations and reminders to keep them on track.

This dual-channel approach maximizes bookings and ensures no opportunity is missed.

Conclusion

In a fast-moving industry like restaurants, staying efficient and guest-focused is everything. Troy makes it happen by automating reservation management and phone interactions. It provides data-driven insights, eases your team's workload, and keeps guests happy with personalized, timely communication. Plus, setting up Troy is simple and budget-friendly, making it a smart move for any restaurant looking to level up without committing to traditional solutions that are inefficient and not budget friendly. Additionally, Troy does not charge a cover fee!

Are you ready to simplify your reservations, increase your bookings and wow your guests? Create your digital employee now and see how Troy can transform your restaurant!