Troy: The Future of Restaurant Table Management

What is a Restaurant Table Management System?

A restaurant table management system is more than just a digital floor plan; it's the backbone of front-of-house operations. From handling reservations and walk-ins to optimizing table turns and improving guest experiences, a smart system can transform how restaurants operate.

But what if this system could also answer the phone? Meet Troy—a reservation management tool that integrates AI-powered phone handling, giving restaurants control over both online and phone call reservations. Unlike OpenTable and Resy, which only handle digital reservations, Troy ensures that every call is answered 24/7, processing bookings, answering guest queries, and even sending confirmation texts and menu links.

The Impact of AI-Driven Table Management

Imagine it’s your busiest Saturday night. Your host is overwhelmed, the waitlist is growing, and a VIP guest just walked in expecting their usual table. In traditional setups, a missed call could mean a lost reservation and lost revenue. With Troy, AI agents handle incoming calls, ensuring no reservation opportunity is missed.

This technology allows restaurants to:

• Guarantee 24/7 booking availability
• Reduce front-of-house workload
• Provide instant responses to customer inquiries
• Automate reservation confirmations and guest communication

Going Beyond Traditional Table Management

Managing tables isn’t just about knowing which ones are available. Modern restaurants require a system that optimizes seating strategies, enhances guest experiences, and keeps operations smooth.

Core Features of Troy’s Table Management System:

• AI Phone Answering & Booking – No more unanswered calls. Troy’s AI handles bookings seamlessly.
• Real-Time Status Updates – Tracks each table’s dining stage, from drinks to dessert.
• Smart Waitlist & Notifications – Guests get accurate wait times and automatic updates.
• Server Load Balancing – Distributes tables evenly to prevent overload.
• Guest Preferences & Profiles – Recalls guest preferences for personalized service.
• Dynamic Table Combinations – Quickly adapts to accommodate larger parties.

The Financial Benefits of AI-Integrated Reservations

A missed call means missed revenue. With Troy, restaurants reduce empty table time, optimize seating, and improve turn times, directly increasing their bottom line. By automating bookings and confirmations, Troy helps:

• Reduce no-shows with automated reminders.
• Boost revenue through better table utilization.
• Enhance guest satisfaction by ensuring smooth, predictable service.

Implementing Troy Without Disrupting Service

Switching to Troy is simple and designed for gradual adoption. Here’s how restaurants can implement it seamlessly:

• Day 1: Activate AI phone answering for reservations, queries and links.
• Day 2: Integrate Troy’s smart waitlist and guest notification system.
• Day 3: Optimize server rotation and dynamic table combinations.

The Future of Restaurant Reservations is Here

Troy is redefining how restaurants manage reservations by combining traditional table management with AI-driven phone call handling. Whether it's online or over the phone, every booking is accounted for, ensuring a seamless experience for both guests and restaurant teams.

Are you ready to optimize your restaurant’s operations and revenue with Troy?